Contact us for help with annual renewal
Our Renewal Call Centre is available to assist with questions about renewing your membership.
Hours: Monday to Friday, 8:30 a.m. to 7 p.m.
Contact us:
- using our web form
- by phone: 866 573-5405 (North America) or 416 849-6135 (outside North America)
Please note: the Renewal Call Centre will be closed on Thursday, Dec. 25, 2025 and Thursday, Jan. 1, 2026.
Got a question about renewing your membership? Visit our Frequently Asked Questions about Annual Renewal page.
We’re here to help: Monday - Friday, 8:30 a.m. – 4:30 p.m.
To serve you better, we’ve moved our customer service processes online and are available to assist you via phone or email. This allows us to direct your inquiry to the most appropriate person or team. Our office is not open for walk-in visits.
So that we can best direct your inquiry, please review the contact options below.