Questions about Annual Membership Renewal:
You can find answers to frequently asked questions about renewing your membership on our Frequently Asked Questions about Annual Membership Renewal page. The Renewal Call Centre is here to help with your Annual Membership Renewal inquiries. You can contact the call centre by email or by calling 1 866 573-5405 in North America or 416 849-6135 outside North America.
The Renewal Call Centre is open Monday to Friday, 8:30 a.m. to 7 p.m.
We’re here to help: Monday - Friday, 8:30 a.m. – 4:30 p.m.
To serve you better, we’ve moved our customer service processes online and are available to assist you via phone or email. This allows us to direct your inquiry to the most appropriate person or team. Our office is not open for walk-in visits.
So that we can best direct your inquiry, please review the contact options below.
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Email Us
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I am a nurse.
I am an applicant.
I am a member of the public.
I am having a technical issue with the website. |
| Main line/Call Centre |
416 928-0900 |
| Toll-free in Canada |
1 800 387-5526 |
| Main fax line |
416 928-6507 |
Practice Support
Questions about nursing practice standards and related issues |
Practice Support Form |
| Members of the public who want to make a complaint about a nurse’s conduct. |
Visit the Make a Complaint page for more information. Or call 416 963-7503 (toll-free in Canada 1 877 963-7503) with any questions. An investigator will return your call within two business days.
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| Employers or facility operators who have hired under Bill 60, Your Health Act, 2023 |
Hospitals and long-term care facilities who hire under Bill 60, Your Health Act, 2023 legislation (also known as Ontario’s “As of Right” plan) are encouraged to notify CNO. Please complete and submit this online form. |
| Employers, facility operators and health professionals who want to file a report |
Visit the File a Report page for more information. Or call 416 963-7504 (toll-free in Canada 1 877 963-7504) with any questions. An investigator will return your email or call within two business days.
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| Applicants |
If you are an applicant, find more information related to your application on our FAQs for applicants page. |
Media Relations
Enquiries from media outlets about CNO processes
Press releases
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media@cnomail.org |