June 2021

A year of responding with resilience

Our 2020 Annual Report, Rising to the Challenge, is now available. In an unprecedented year of challenge and change, this report outlines some of the ways CNO quickly responded to ensure patients could receive safe nursing care, no matter the circumstance.

The report spotlights some of our initiatives over the past year, such as helping more nurses provide care in the health care system, and our continual efforts to keep our members and the public informed about COVID-19. It also points to our bold new plan for the future and the changes we’ll be making to strengthen our position as leaders in patient safety.

Here are some of the highlights:

We brought more nurses to patients

As the need for health care services increased because of the COVID-19 pandemic, we registered thousands of nurses in Ontario. We implemented the Emergency Assignment Class, and encouraged eligible applicants to register with us.

We stayed connected throughout

With our building closed to the public, we held our very first virtual Council meeting and moved our disciplinary meetings online so we could continue these critical functions remotely. Even when a cyber incident temporarily locked us out of many of our systems, we turned to cyber security experts to get things up and running quickly.

We kept information coming

Using our social media channels, website, Call Centre and Practice Support, we maintained constant contact with all of you, our applicants and the public. We also established an ongoing commitment to diversity, equity and inclusion.

We supported your continuing competence

We simplified our QA Program to focus on self-reflection so that you could have better insight into your day-to-day practice during the pandemic. Our ongoing Nurses’ Health Program also helped those with substance use and/or mental health disorders get assessed and treated early on.

We partnered with others

As always, we kept collaborating with all our partners, such as the Ministry of Health, to keep patients safe. With feedback from our Employer Reference Group, we also developed a resource to help employers stay informed about changes throughout the pandemic.

We made a plan for the future

Throughout it all, we created a new organizational plan for the next four years, which sees a CNO that is more agile and proactive in addressing potential sources of harm before they can negatively impact the public.

To find out more, be sure to check out our 2020 Annual Report and let us know what you think.

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