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Safeguarding your patients’ privacy and their personal health information is crucial for establishing and maintaining a therapeutic nurse-client relationship. If a patient’s privacy is breached, they may become emotionally distressed and begin to mistrust the nurses caring for them.

Patients need to feel confident that the information they share with their health care team will always be kept confidential and secure. One way you can protect patients' personal health information is...

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A new way to assess risk

Addressing concerns about a nurse’s behaviour is one of the ways CNO protects the public. When an employer, patient, or another health professional tells us that they have a concern about the conduct or competence of a nurse, we begin by assessing the alleged conduct to determine how risky the nurse’s behaviour is to patients.  


Assessing risk is a complex process and we must consider a wide range of factors. To support this work, we developed a tool that will make it easier for us to complete our assessment...


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Started a new job? Time to update the public Register

Did you know that you’re required to update your employment information on Maintain Your Membership whenever you start a new job? When there’s a change in your employment information, update your info within 30 days of the change.

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What do you do when your employer’s policies conflict with CNO’s practice standards?

Do you follow your employer’s policy or CNO’s practice standards? Or assess the situation and choose the one that makes the most sense? Take our quiz and test your knowledge!

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You Asked Us

As a nurse in independent practice, what should I do about patient care records when I stop practicing?

As the custodian of your patients’ personal health information, you should develop policies on retaining and disposing of care records. This should include a succession plan for how records are managed when you stop practicing...

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