October 2020

CNO restores services and continues to respond to cyber security incident

All of us at the College of Nurses of Ontario would like to thank you for your ongoing patience and understanding as we continue to respond to the cyber security incident we experienced on September 8. We are pleased to report that most of our systems are now restored, and we have made significant progress in resuming normal operations.

We are working hard to catch up on the emails, applications, calls and requests we received in the days preceding and during the service outage. Dedicated teams are working to process outstanding applications and requests and respond to your calls and emails as quickly as possible. We sincerely appreciate your patience as we work hard to catch up. 

On September 25, we shared an email with members outlining information about some of the types of data we retain about members. Although we had no evidence that member information had been affected, we wanted to make you aware of the possibility so you could remain vigilant. During our continuing investigation, if we identify any additional risks that require notice to individuals, you can rest assured that we will notify those affected directly.

We would like to remind you that payments you made to CNO and the financial information you may have provided are processed through a third-party vendor, not CNO. For this reason, CNO has not identified a risk to members of financial, credit or identity fraud associated with that type of information. 

Protecting the information in our care is important to us. Under the guidance of cyber security experts, we have taken additional steps to further protect our infrastructure. Unfortunately, no organization can be entirely immune; incidents of this nature are often perpetrated by highly skilled individuals or organizations who find novel and innovative ways to penetrate even the most sophisticated security safeguards.  

We recognize that the disruption was frustrating, particularly during a time when many of you are caring for Ontarians during the pandemic. We sincerely regret any concern this incident may have caused and we want to assure you that we are working tirelessly to address all outstanding requests and concerns. 

We want to thank everyone who reached out with words of encouragement and support, and we thank each of you for your ongoing patience.


Anne Coghlan
Executive Director and CEO 
The College of Nurses of Ontario

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