Make a Complaint

The following information is to help members of the public who want to make a complaint about a nurse’s conduct. If you are an employer, facility operator or health professional, please follow the instructions for filing a report

Before you make a complaint to CNO, you may wish to discuss your concerns directly with the nurse or the employer.

How to file a complaint

Step 1: Learn about the complaints process

Read the Addressing Complaints at the College of Nurses of Ontario guide which includes helpful information on completing the form. 

Step 2: Complete the Make a Complaint form

Please fill out the online Make a Complaint form. You will need to include details about your complaint, including the date, the nurse and the facility. Having this information on hand will make it easier to complete the form.

Once you have completed the form, save it as a PDF document and email it to PublicComplaints@cnomail.org.

We will send written acknowledgment that we received your complaint. Please contact us if you have not received a response within three weeks.

Staff are not available to meet in person to receive the form or discuss your complaint.

Contact Us

If you have questions about the process or the form, please:

CNO is committed to excellence in serving people with disabilities. Please contact us for more information or to request support in filing a complaint.

Respectful Behaviour

Respect is the foundation of our complaints process. We will treat you with respect, dignity and patience, and we expect the same in return. We know this is an emotional experience, but please be mindful of your behaviour and how you’re treating others when communicating with CNO staff.

Page last reviewed March 17, 2020